Almost every Indian has faced this situation — we pay in full, but the product/service is far below expectation.
Whether it’s a builder delaying possession, a school not refunding fees, a phone company overcharging, or a brand delivering damaged products, consumers are often told:
“Sir, this is company policy, nothing can be done.”
But consumer law is bigger than company policy.
You can file a consumer case when you face:
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Defective product
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Misleading advertisements
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Improper service
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Online delivery issues
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Unauthorised charges
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Warranty / guarantee denial
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Builder delay / fraud
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Transport, travel or hotel service failure
You can demand:
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Full refund
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Replacement
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Compensation for mental stress & financial loss
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Legal costs
You don’t need to fear big companies — the law protects you, not them.
One strong legal complaint can make even the biggest brands respond immediately.